How to Shop
This is a step-by-step guide to enable you to shop smoothly
and successfully on babyworld. Follow these simple steps and you will not only
be able to purchase goods online, but add items to your bargain
list, wish list or reorder
list, email items to a friend and view and change
items in your shopping basket.
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Glossary
of Terms
Shopping
Basket - This is where items go after you have selected the 'Buy Now' option.
This is the stage before you move to the checkout, where you will have the option
to remove items, change quantities, choose which area of the UK you are shipping
too, see how much the items total, add any discounts you are entitled to and
select your payment method. The step-by-step guide will show you how to do all
of the above.
Checkout - This is where
you pay for the items you have selected. In this area you are able to edit shipping
and billing details. You are also able to edit your payment details if you have
chosen to pay online. The step-by-step guide will show you how to use the checkout.
Email to a Friend
- By selecting this option you can send a person of your choice an email asking
them to look at the item you have chosen. This is handy if you see something
you think a friend would like or would like to buy you! The facility allows
you to send either a link to the item or the whole internet page. The step-by-step
guide will show you how to perform this function.
My Account - Your account
is where your registration details are kept. When in this area you can edit
your billing and shipping addresses, change your password and subscribe to,
or un-subscribe from, our Newsletter Mailing List. You can also retrieve your
password be clicking the link to have the password sent to you. You are also
able to sign off so you can keep your information private when not using it.
If you would like help in performing any of these functions please consult the
Help/Frequently
Asked Questions Section.
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Step-by-Step
Guide
Step
1 - Sign in or register:
If you do not have a shopping account you will need to
create an account. The process shoudl take under a minute but without your address
details we cannot process your card or deliver your goods.
To create an account, go onto the shop home page and
click on one of the Sign In links, such as the one in the top right hand
corner circled below. This link can also be found in the top right hand corner
of every product page in the shop.
By pressing the Sign In buttons you will have
the choice to Sign In or Create an Account. Please select Create
an Account. This will take you to a form which you are required to fill
in to register. If you are already a babyworld member it is fast and easy to
fill in this form, just click on Use my babyworld Details under My
Account Login Information. If you have entered the shop from the babyworld
site and are signed in on the site then your details will appear as soon as
you click on Use my babyworld Details.
If you are not a babyworld member all you have to do
is enter your babyworld username and password in the box that appears. Please
bear in mind that these are the details we will use to deliver your item to
you, so it is important that you make sure your details are kept up to date.
We also require your telephone number so that the courier is able to deliver
your goods.
If you are not a babyworld member then you will need
to fill out the form yourself.
The My Account Login Information enables you to
sign in and out of the babyworld shop. You will therefore need to remember this
information for future use. The Billing Information enables us to send
you an invoice for any goods purchased. At the bottom of the form are two tick
boxes, leave the box on the left ticked if your delivery address is the same
as your billing address. If different, uncheck the box.
When you uncheck the box another form appears below so
that you can input your delivery address. The tick box on the right is for subscription
to the babyworld newsletter. If you wish to receive this then please leave the
box ticked. Uncheck the box if you don't wish to receive the newsletter. If
you are not satisfied with your form press the Reset button and this
will clear the form. Once you have completed the form to your satisfaction then
press the Save button. You will automatically receive an email confirming
your registration and detailing your username and password. You will also be
taken back to the shop homepage as a signed in customer.
Once you are a registered customer you can sign in whenever
you want simply by clicking Sign in. On the Sign in panel is an
option for the shop to Save your Password so that you do not have to
type in your email address and password every time you want to sign in. This
is not recommended for shared computers.
We suggest that you sign in when you enter the babyworld
shop but there are options to sign in at any stage of the buying process up
until you wish to go to the Checkout or you want to
look at your account, at which point you must sign
in.
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Step
2 - Search and browse for the item(s) you want to purchase:
Searching for a product can be performed in several ways.
If you know what product you are looking for, then the best way to search for
it is by using our search engine. This is located at the top
middle of every page in the babyworld shop. Once you have your search
results, simply click on the image to view the product and its description.
If you know the product you are looking for, for example a Recaro
Young Sport car seat, you may be better off typing "recaro young sport"
into the search box at the top of the page. The search engine will search both
the name of the product and the product descriptions to produce it's results.
Alternatively, if you know the name of the manufacturer or the brand of the
product then you can use the 'list by brand' function located in the left hand
navigation menu, below the 'Sign up for Newsletter' link. The list is in alphabetical
order and will produce all the products under that brand name.
If you don't neccessarily have an exact product in mind and merely wish to
browse the site, then you can either select one of the images on the homepage,
or select any of the departments listed down the side.
The left hand navigation menu appears on every page within the shop, so if
you get lost you can always go back to where you started. The babyworld shop
contains a number of departments and within each department there are a number
of sub-categories. For example, the department 'Baby
Changing' is helpfully split into the three categories of changing
bags, changing
mats and changing
tables.
The babyworld shop is made up of the following departments:
Special
offers - This section allows you to view all the items which are on
special offer together on one page.
Car
Seats - Our car seat section covers a wide range of options,
with separate sections on car seats from
birth, from
9kg, from
15kg, ISOFIX
car seats and car
seat accessories.
Pushchairs
- These are items for travelling with your baby. You can choose from lightweight
pushchairs, travel
systems, 3
wheelers, twin
pushchairs, pushchair
accessories, buggy
boards, carry
cots, footmuffs,
rain covers
and sun
shades.
Baby
Travel
- If you are travelling with your baby, then you will find everything you
could need in this section. This section contains baby
cariers, travel
cots, sun
protection, waterproof
clothing and baby
shoes.
Child
Safety - Here you will find everything you need for the safety of your
child, both at home and when you are out and about. This department contains
sections on baby
monitors, safety
gates, home
safety, and harnesses
and reins.
Bath
Time - Our bath time section contains everything you will need to potty
train and bath your baby or toddler.
Nursery
- In this department you will find a wide range of nursery items, including
cots,
baby cribs,
children's
furniture, sleeping
bags, comfortors,
mattresses,
mattress
protectors, sheets
and blankets, as well as a selection of items to decorate
your nursery with.
Baby
Feeding - Here you'll find everything you need to feed your baby from
newborn to toddler, including breast
pumps, high
chairs, bibs,
sterilising
equipment and cutlery.
Baby
Changing - This department contains changing
bags, mats
and tables
- everything you need for your changing your baby!
Toys
- Our toy section contains a wide range of toys, including baby
bouncers, cot
toys, bath
toys, CD
and DVD's, wooden
toys, ride
on toys, garden
toys, travel
toys, learning
toys, play
mats and soft
toys.
Baby
Swimming
- This department contains everything you need for swimming
with your baby or toddler, such as buoyancy jackets, UV Sun hats, floats and
UV protection swimwear.
Maternity
- In this section you will find useful items for your pregancy,
birth
and also for nursing your newborn baby, such as pregancy pillows, birthing pools
and nursing
bras.
Special
Needs - This department is divided into three sections: Special
Needs Pushchairs, Special
Needs Car Seats and Special
Needs Feeding.
Babyworld
Showroom - This section contains information
about our babyworld showroom, including a picture
gallery of the showroom, and information on how to contact
us, as well as comments
left by our visitors.
Gift
Vouchers - This department allows you to purchase gift vouchers for
use on the babyworld site or in the babyworld showroom.
When you enter different departments a category list
appears along the left hand side of the screen. Simply click on these and you
will be taken to the relevant section. Alternatively you can click on the featured
products which are on the right hand side of the screen to view the product
and description if something catches your eye. You can navigate your way back
by using the navigation tool bar which will direct you back to the homepage
or to different sections within the department you are presently in.
Once you are looking in a particular section viewing
particular products you can use the back or forward buttons which
appear at the bottom of the product description to look at the next product
in the range.
If you have any queries, please feel free to email or phone Customer Services
where one of our advisors will be happy to help you.
Customer Services contact details:
Email: customerservice@pushchairsandcarseats.co.uk
Tel: (+44) 01491 821877
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Step
3 - What do you want to do with the product you like?
Once you have looked at a product and its description
please check that you have got the right colour or model you want. To view other
versions of the product click on Click for Other Views. Having chosen
which version you want go to Select Item, click on the arrow and select
the version you have chosen. This will ensure that you purchase the correct
item.
Once you have selected a product, you can put it on your
bargain list, wish list or
reorder list, email it
to a friend or select the item for purchasing. To put it on one of your
lists select the relevant button on the right hand side of the screen underneath
the Order Here! box.
This will move the item straight onto your list. You
can then edit your list by going into My Account or
selecting the relevant list from the tool bar at the top of the page. Please
note that the list options will not be available to you if you are not signed
in. To email the item to a friend click on the Email
to a Friend button on the right hand side of the screen. A pop up will appear
with a form inside it. Fill the form in and edit the note if you would like
to. Then choose whether you would like the page sent as a link or as the whole
page. Then press Send. If you choose not to send press Close.
Once you have pressed Send a box will appear confirming that the email
has sent and will ask you to close the box. Press the Close button to
do so.
If you have decided that you would like to purchase the
item then go to the Order Here! box, choose how many of this item you
would like by editing the Quantity box. Once you are satisfied press
the Buy Now! button. This will place the item into your shopping
basket. You can continue shopping after this and keep adding items to your
basket.
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Step
4 - Checking Your Shopping Basket
Once you have finished shopping and wish to purchase
your item click on the My Basket button in the
top right hand corner, or select My Basket in
My Account. This will enable you to see what is in
your basket.
Once here, you can remove items and/or change the quantities
of your product. Additionally you can go back to shopping if there's something
you've forgotten by clicking on Continue Shopping on the bottom right
hand corner of the screen. Furthermore, you can view the total cost of your
items including postage and packaging on the right hand side of the basket.
Please change the destination country to UK Outlying
Areas if you live in the Outer Hebrides, Isle of Man, Channel Islands, Scilly
Isles or Northern Ireland. Please be aware that this will
affect the cost of postage and packaging.
If you have a babyworld discount code please enter the
discount into the Discount Code box. Please note
it is only possible to have one discount code in use on any product.
If you wish to purchase the items in your basket
please select how you want to pay. You can either pay by Credit/Debit card,
Paypal or select to pay by cheque using the drop down list in the order by
section.
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Step
5 - Purchasing your item
When you are ready to pay, click on Checkout
at the bottom right hand corner of the basket.
You will be taken automatically to the till, where you can edit either the billing
address or the shipping (delivery) address, by clicking on Edit
on the relevant address boxes. Once you are happy that these are correct, you
can add any instructions that you wish to be considered in the Notes
box underneath the billing address. Finally, check or fill out your card details
if you have decided to pay by credit or debit card. Red stars by the card boxes
show details that you need to input.
When you are happy click Continue. One of two
things will happen, you will either be asked to correct mistakes with your card
details or you will be taken to a new page confirming your purchase details.
Once here please take note of your order number in case you have any
queries. If you are unhappy with anything click on Back and make any
changes necessary. When satisfied with the invoice, click on Process Payment
at the bottom of the page. Please only press this if you
really want to purchase this item, as once you have pressed this button you
will be charged for your goods.
Once you have clicked on Process button you will
be taken to a screen confirming your order.
When you are satisfied that everything in the Checkout
is correct, click on Continue at the bottom of the page, you will be
taken to a new page confirming your purchase details. Once here please take
note of your order number in case you have any queries.
If you are unhappy with anything click on Back
and make any changes you feel necessary. When you are satisfied with the invoice
click on Process to confirm that you would like to pay for your item.
When you click on this you will automatically have an invoice sent to you, this
is in the form of an order confirmation sheet. You will only receive the item
once your payment method has been sent to us and cleared, this usually takes
5-7 days. Please note that once you have been invoiced
you have entered a contractual obligation to pay for the item.
Please make cheques payable to Carseatsandpushchairs.com
ltd.:
Pushchairs and Car Seats
The Slate Barn
Mongewell Park Farm
Wallingford Road
Wallingford
Oxfordshire
OX10 8DY
You have now completed your shopping. Thank you!
Click here to view our
page about 3D secure and our existing fraud prevention measurements
If you have any further queries and none of the guides
or help pages answer your question then please do not hesitate to contact us:
Email: customerservice@pushchairsandcarseats.co.uk
Tel: 01491 821877
Click
here to view our frequently asked questions page
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